Frequently Asked Questions

• 1.LENCENT Warranty Policy

  Products sold by LENCENT come with 24 months warranty. LENCENT provides a straightforward warranty that is processed in the most hassle-free way possible. The standard warranty period is specified for each product. Some models may come with an extended warranty. If you need any help, please contact us at support@lencent.info A team member from the LENCENT customer support team will get in touch with you within 24 hours to help you solve the issue.

• 2.Not Covered Under Warranty

  Products without sufficient proof of purchase / Lost or stolen products / Items that have expired their warranty period / Non quality-related issues (after 30 days of purchase) / Free products / Repairs through 3rd parties / Damage from outside sources / Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly) / Purchases from unauthorized resellers

• 3.Can the LENCENT Adapter covert the voltage or power?

  Most of the LENCENT Adapters are plug converters. It can not convert the voltage. Please read the specification of the adapter carefully and check if the adapter can convert the voltage or not before use. If not, please make sure your device can work on the voltage of the place where you use the adapter.

• 4.How do I choose a suitable charger for my needs?

  LENCENT is specialized in different kinds of chargers or adapters according to different needs. If you have any needs or questions, please feel free to contact LENCENT Customer for assistance at support@lencent.info Our customer service will be happy to help you and recommend you a suitable product according to your needs.

• 5.How to place wholesale/business orders?

  You can apply from our Wholesale Purchase page. A team member from the LENCENT customer support team will get in touch with you within 24 hours to respond to your offer. For more information, please refer to the Wholesale Purchase page.