Recall Information & Claim for LENCENT 85W Universal Travel Adapter with Retractable USB C Cable,White (Model: PA058W-85W-Cord)

To our valued LENCENT customers,

A technical review found that our LENCENT 85W Universal Travel Adapter with Retractable USB C Cable, White (Model: PA058W-85W-Cord) may pose a risk of electric shock under certain conditions.

The possibility of inserting Class I plugs into a socket designed exclusively for Class II plugs, as well as deficiencies in protection against electric shock according to DIN VDE 0620-2-1.

The identified deficiencies generally constitute a risk of electric shock.

In particular, the lack of contact protection can, under certain circumstances, lead to contact with live parts during the plugging process.

Customer safety is always our top priority. Therefore, we are issuing an immediate voluntary recall for the LENCENT Universal Travel Adapter, model PA058W-85W-Cord, sold on platforms including Amazon.

How to Identify the Affected Product:

Please carefully check if your product matches the following identifiers:

·  Product Name: LENCENT 85W Universal Travel Adapter with Retractable USB C Cable, GaN International Plug Adapter with 3 Type C &1 USB A Ports Fast Charging, Worldwide Outlet Converter for US to European EU UK AUS (Color: White)

·  Model Number: PA058W-85W-Cord

(The model number is typically printed on the bottom of the product, i.e., the side with the UK/EU/US/AU plugs).

Immediate Action Required:

·  For your safety, please IMMEDIATELY STOP USING THIS PRODUCT.

·  We sincerely apologize for any inconvenience caused bu this issue. If your unit is confirmed to be part of the recall, please fill out the form below to submit your claim request.

Affected customers are entitled to the following options:

      ·  Return the item for a full refund.

      ·  Receive a free replacement with a different, fully compliant LENCENT product.

      ·  Receive a full refund of the original purchase price (no return required).

Submit Your Claim Here